Vanderlande North America

Control Room Operator/Dispatcher - SFO Airport

Job ID
Airport Team


Vanderlande Industries is a leading supplier of baggage handling systems and services both passenger boarding bridges and baggage handling systems worldwide. Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the San Francisco International Airport. 


We are currently seeking a full time Control Room Operator to join our team. 


Control Room Operators monitor the material handling system status, dispatching jams and other problems to technicians on shift. Conduct investigations and administrate work orders and reports.


Essential Functions (Job Duties and Responsibilities):

  • Monitor conveyor system status
  • Dispatch technicians and unjammers as required on service calls
  • Determine/coordinate configuration changes to bypass off-service conveyor
  • Report and track service calls and technical issues internally
  • Generate and distribute work orders thru CMMS system, including closing completed work order
  • Generate weekly and monthly reports on directed by site manager
  • Unjamming baggage handling system, if needed
  • Carries out a variety of control room activities with little assistance
  • Communicates regularly with customers and technicians over the phone and radio


Required Education and Experience:

  • High School Diploma
  • Experience with Microsoft Office (Excel, Word)

Preferred Qualifications:

  • Minimum 1 year working experience in an material handling (baggage handling, material, warehouse, distribution center, etc) environment
  • Technically inclined, with potential to learn and grow into maintaining material handling systems

Knowledge-Skills-Abilities (Competencies):

  • Working knowledge of computers and equipment
  • Team player with strong verbal communication skills
  • Ability to solve problems under pressure
  • Flexibility with time, able to shift priorities quickly based on staff and system needs
  • Pro-active attitude towards process improvement
  • Detail oriented
  • Innovative, self-starter and pro-active
  • Decision making ability

*This position operates in the secured area of the airport and requires a security badge. Applicants are required to pass a background check, as provided by applicable state and federal law.


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