Vanderlande North America

PLC Support Engineer

Job ID
Service Support


Company Overview: Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 4,300 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1.2 billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.


Department Overview: Our Controls Service Desk is a service organization that operates internationally, with the task of supporting customers and local service staff by analyzing problems and advising on controls-related matters. As Second-line Controls Support Engineer you'll be an important link between the different service organizations, R&D and the Engineering department. You will have frequent customer contact, so you need to have good communication skills. This person will be able to analyze problems very well, ask the right questions and listen to the customer. You must then be able to translate your findings into a technical solution.


Job Responsibilities:
As Second-line Controls Support Engineer you'll be responsible for quickly solving faults and other issues on our customers' material handling systems. You'll trace and correct incidents  (incident management). If a problem can't be solved on-the-spot you'll carry out a quick fix.  After you have restored the production you prepare and implement a permanent solution (problem management). Performing health checks and advising on modifications to operational systems are also part of your core tasks. You'll then prepare, implement and test the agreed changes.  The majority of these support tasks are carried out from our offices. If needed we can decide to provide local support, this means you have to visit our customers worldwide occasionally.


Basic Qualifcations:
• Bachelor's Degree
• Experience commissioning, installing and/or debugging of PLCs (Siemens S7)
• Must be willing and able to travel up to 30% including international travel for training


Preferred Qualifications:
• Bachelor's degree in engineering, computer science, or technical related degree
• Experience with field buses (PROFIBUS, ASI) and networks


• Strong interpersonal communication skills
• Good sense of setting the right priorities in a demanding and dynamic environment
• Reliable team player
• Pragmatic and proactive
• Good analytical skills
• Solution-oriented attitude
• Service minded


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