Vanderlande North America

Baggage System Associate

Job ID
Airport Team


Vanderlande Industries is a leading supplier of baggage handling systems and services both passenger boarding bridges and baggage handling systems worldwide. Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Buffalo-Niagara International Airport.


We are seeking Baggage System Associates (Unjammer) for the purpose of clearing baggage jams and fault’s as well as monitoring BHS and airline baggage operations.



       Jambuster I

  • Clear bag jams and respond to trouble calls in the Baggage Handling System
  • Maintaining cleanliness of system, providing cleaning including but not limited to sweeping, housekeeping, collecting trash, cleaning dust and debris and general housekeeping of area around system
  • Responsible for operations of Manual Encode Station
  • Demonstrate good mechanical aptitude and comprehensive skills
  • Follow instructions from control room operators, technicians and supervisors on maintenance needs


CRO Duties

  • Monitor the BHS system from Control room as needed
  • Maintain superior customer service relations at ALL times
  • Monitor conveyor system status
  • Dispatch technicians and unjammers as required on service calls (through radio)
  • Determine/coordinate configuration changes to bypass off-service conveyor
  • Report and track service calls and technical issues internally
  • Generate and distribute work orders thru Maximo system, including closing completed work order
  • Generate weekly and monthly reports as directed by site manager
  • Exercise safe working practices at all times, demonstrating and complying with all Company safety policies, including but not limited to personal protection equipment, following Lock Out Tag Out (LOTO) procedures


  • Minimum 1 year working experience in an industrial environment
  • Experience with Microsoft Office (Excel, Word)
  • Valid Drivers License

Other Requirements:

Must be able to attain and sustain an Airport I.D. Badge


Preferred Qualifications:

  • Minimum 1 year working experience in an material handling (baggage handling, material, warehouse, distribution center, etc) environment
  • Technically inclined, with potential to learn and grow into maintaining material handling systems

Knowledge-Skills-Abilities (Competencies):

  • General technical knowledge of conveyor systems
  • Working knowledge of computers and equipment
  • Flexibility with time, able to shift priorities quickly based on staff and system needs
  • Strong communication skills – Verbal and Written
  • Strong work ethic and initiative; who would like to grow and develop within the organization
  • Customer and service oriented

Position Type/Expected Hours of Work:

Full time position-35.5 hours per week; 24/7 operation; 2 rotating shifts (3:00am-2:00pm day/1:45pm-12:15am night); overtime and weekend work is common.



This position requires no travel.


Supervisory Responsibility:

This position has no supervisory responsibilities.


Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Unjammers work in hangars, in repair stations, or on airfields. They often must meet strict deadlines to maintain flight schedules. Workers frequently bend, stoop, and reach from ladders and scaffolds. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.


While performing the duties of this job, the employee is working with and exposed to the baggage handling system, mechanical parts and vibration. The environment can also be loud because of aircraft engines and equipment.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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