Vanderlande North America

Control Room Operator

Job ID
Airport Team


Vanderlande Industries is a leading supplier of baggage handling systems and services both passenger boarding bridges and baggage handling systems worldwide. Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Sacramento International Airport.


We are currently seeking a Control Room Operator for the Sacramento International Airport. The Control Room Operator is responsible for monitoring the material handling system status, dispatching jams and other problems to technicians on shift. Conduct investigations and administrate work orders and reports.


Essential Functions (Job Duties and Responsibilities):

  • Monitor conveyor system status
  • Dispatch technicians and unjammers as required on service calls (through radio)
  • Determine/coordinate configuration changes to bypass off-service conveyor
  • Report and track service calls and technical issues internally
  • Generate and distribute work orders thru CMMS system, including closing completed work order
  • Generate weekly and monthly reports
  • Perform Preventive Maintenance inspections, as required by management
  • Determines sequence and approach with little assistance
  • Carries out a variety of control room activities with little assistance
  • Communicates regularly with customers and technicians over the phone and radio


Required Education and Experience:

  • High School Diploma
  • Strong experience with Microsoft Office (Advanced Excel, Word)
  • Knowledge of pivot tables
  • Ability to make dashboards with data and charts
  • Must be able to attain and sustain an Airport I.D. Badge

Preferred Qualifications:

  • Minimum 1 year working experience in an material handling (baggage handling, material, warehouse, distribution center, etc) environment
  • Technically inclined, with potential to learn and grow into maintaining material handling systems


Knowledge-Skills-Abilities (Competencies):

  • Strong knowledge of computers and equipment
  • Ability to multi task
  • Team player with strong verbal communication skills
  • Ability to solve problems under pressure
  • Flexibility with time, able to shift priorities quickly based on staff and system needs
  • Pro-active attitude towards process improvement
  • Detail oriented
  • Innovative, self-starter and pro-active
  • Decision making ability
  • Self-reliant
  • Customer service oriented
  • Ability to carry out a variety of recurring technical activities


*This position operates in the secured area of the airport and requires a security badge. Applicants are required to pass a background check, as provided by applicable state and federal law.


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