Vanderlande North America

  • Program Director

    Job ID
  • Overview

    The Program Director is responsible for the successful delivery of the Productivity Solutions portfolio of technology.  The Director must have a proven track record with demonstrable positive results in technology deployment and implementation.  This position will provide the necessary management oversite to ensure that the Company’s portfolio of solutions are executed in a manner which enhances the Company’s reputation as the global leader for value-added logistic process automation and security technology in the markets the company serves.


    This position ensures that the growth and development of the Operations department are aligned with the long-term strategic goals of the Productivity Solutions division.  The Director also enhances organizational development by showing leadership, demonstrating Company Values, and ensuring quality and professionalism.   Reports to V.P. Productivity Solutions.


    ·        Responsible for the overall operational, technical and financial performance of the Productivity Solutions technology deployments.

    ·        Work with the VP of Productivity Solutions in developing and implementing strategic direction of the organization.

    ·        Leads project teams through sales, planning (systems engineering), execution, and handover/support phases

    ·        Work with Sales to generate new and organic business opportunities, while building and maintaining relationships with key internal and external customers.

    ·        Develop practices and procedures to ensure that solutions meet KPIs and operate safely.

    ·        Promote teamwork between Sales and Operations.

    ·        Provide leadership, direction, and problem resolution to productivity solution and service organizations.

    ·        Develop Operations organizations to be prepared for growth and expansion in to new technologies.

    ·        Coordinates with external stakeholders from middle management to C-Level stakeholders to deliver program requirements while protecting Vanderlande interests.

    ·        Coordinates with Government and Authority Having Jurisdiction; as well as city, state, and federal governments to fully comply with the law.

    ·        Build and manage a core ASL Service and Delivery team for Vanderlande North America to handle:

    o   Capture, analysis and warehousing of fielded product data

    o   Site surveys

    o   Equipment installation, commissioning, integration and TSA site acceptance testing

    o   Onsite support and use/operator training

    o   Service and support (Preventative and Corrective Maintenance) IAW TSA criteria

    ·        Align the team structure to manage Vanderlande’s rapid ASL expansion. 

    ·        Training

    o   Build a training structure that accomplishes the following:

    §  Effective curriculum that empowers remote connectivity and fast local response to solve issues

    §  Protects IP appropriately

    §  Provides value (either via revenue and/or margin impact) to organization

    o   As footprint grows, development of a ‘training center’ to invite customers for in-house training

    ·        Show aptitude, willingness and relevant experience reaching into an existing organization leveraging existing resources to build/develop and maintain:

    o   Facility drawings

    o   Training content

    o   Field data warehousing

    ·        Support business development on new opportunities and proposals

    ·        Work with Product Management to gather valuable customer feedback

    o   Create a process for collecting data from customers

    o   Make recommendations for ASL (Scannojet & eVelocity) improvements


    • 10 years of equipment installation and commissioning including intimate understanding of Site planning and preparation and Customer relationship management
    • 10 years of Aviation Security experience
    • Project planning including a strong task-based methodology to resolving issues and accomplishing goals
    • Organizational, communication (written and verbal), presentation, facilitation, project management and influencing skills
    • Have an analytical orientation and possess strong problem-solving skills. 
    • Team player with leadership instincts
    • Frequent travel as required
    • BS in Engineering required, MS/MBA preferred
    • Self-starter who can quickly and independently assess business and customer requirements and become a trusted an integral part of the team
    • Identify and implement improvements in Operations can enhance quality, performance, organizational efficiency, or reduce costs or risks.
    • Ensure coordination of resources necessary to implement services successfully, including availability of highly skilled and motivated project and site managers, equipment, safety resources, and training.
    • Promote and develop strong site management and leadership skills within Operations team, including effective management of budgets, contracts, and personnel management.
    • Promote Accident Free workplace principles, ensure compliance with all VI Safety programs and requirements, and show leadership in promoting Safety.
    • Accountable for P&L of contract portfolio and impact on overall Company EBIT, including business support utilization. Coordinate financial reporting and accountability for service projects.  Ensure responsible financial management by regional managers. 
    • Promote the One Company approach and efficient coordination among Operations, Sales, Finance, HR, Safety, and other departments.
    • Provide leadership in maintaining strong customer relationships and in resolving issues and disputes.
    • Serve as a proactive leader and problem solver, coaching and mentoring all direct reports. Promote employee development and retention. 


    Basic Qualifications:

    • BS Degree in Engineering or.similar technical field required.
    • Knowledge of industrial services with 5-10 years of experience in management.
    • Leadership experience and capability within project execution.
    • Travel, as required for position.


    Preferred Qualifications:

    • Completion of a Masters in Engineering or Business.
    • Exposure to European and American cultures is a plus.



    • 10 years of equipment installation and commissioning including intimate understanding of Site planning and preparation and Customer relationship management
    • 10 years of Aviation Security experience
    • Direct experience with government contracting requirements for project delivery. 
    • Exceptional and demonstrable leadership capabilities in creating unified and motivated project teams.
    • Exceptional communication skills.
    • Strong, independent decision-making ability.
    • Solid and demonstrable negotiating skills.
    • Strong business acumen who understands “Thinks Big Picture”.
    • Experience leading delivery execution of complex projects such as material handling systems, institutional or manufacturing facilities, or similarly complex projects.



    • Strong leadership, coaching, facilitation, and conflict resolution skills.
    • Financial and analytical skills applied to pricing and project execution.
    • Excellent interpersonal, verbal and written communication skills as well.
    • High degree of common sense.
    • Competent customer-oriented professional who can multi-task and oversee multiple geographic locations.
    • Ability to anticipate customer and team needs and act accordingly.
    • Proactive, motivated, professional.
    • Willing to work long hours in a challenging environment.
    • Ability to adapt to a fast paced, technical, entrepreneurial, international work environment.



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