Vanderlande North America

Control Room Operator

Job ID
Airport Team


Our Maintenance Services division offers a service portfolio, which includes maintenance services, process optimization, system upgrades and modifications throughout the material handling system's life cycle at airports.  The Control Room Operators are responsibile for monitoring  the operational status of the exisiting Baggage Handling System and Passenger Boarding Bridges  well as the new Baggage Handling System from the Control Room via the MIS and the MDS, at all hours of the operational day. You will also be responsible for conducting investigations and administrate work orders and reports.


• Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.

• Monitor system status, balancing, statistical reports, and make-up assignments for the user airlines.
• Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.
• Analysis of existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.
• Make Baggage Handling System (BHS) operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via • • reversible conveyors, initiating use of fallback tags, coordination with user airlines, etc.).
• Ensure smooth daily start-ups by reviewing start-up check lists and procedures
• Determine/coordinate configuration changes to bypass off-service conveyor
• Report and track service calls and technical issues internally
• Generate and distribute work orders thru CMMS system, including closing completed work order
• Generate weekly and monthly reports
• Perform regular Preventative Maintenance (PM) of Control Room equipment
• Determines sequence and approach with little assistance
• Carries out a variety of control room activities with little assistance
• Communicates regularly with customers and technicians over the phone and radio


Basic Qualifications:
• High school diploma
• Proficient with Microsoft Office (Excel and Word)


Preferred Qualifications:
• Minimum of 1 year work experience in a material handling environment (baggage handling, material, warehouse, distribution, etc.)
• Technically inclined, with potential to learn and grow into maintaining material handling systems 



• Working knowledge of computers and equipment

• Team player with strong verbal communication skills

• Ability to solve problems under pressure

• Flexibility with time, able to shift priorities quickly based on staff and system needs

• Pro-active attitude towards process improvement

• Detail oriented

• Innovative, self-starter and pro-active

• Decision making ability

• Self-reliant

• Customer service oriented

• Ability to carry out a variety of recurring technical activities.



Work Environment and Physical Demands:

Control Room Operators/Dispatchers typically work in the control room, or route centers. Their work can be stressful because total concentration is required at all times. Night, weekend, and rotating shifts are common. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job for investigations and watching system status include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  This job is for the most part sedentary.


While performing the duties of this job, the employee is regularly required to talk and hear through a handheld radio and telephone. The employee is frequently exposed the baggage handling system, mechanical parts and vibration. The noise level in the work environment and job sites can be loud.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*This position operates in the secured area of the airport and requires a security badge. Applicants are required to pass a background check, as provided by applicable state and federal law.


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