Vanderlande North America

  • Field Service Engineer

    Job ID
    Service Support
  • Overview

    Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 4,300 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1.2 billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.


    As a Field Service Engineer will be part of the Services Support team supporting inspections and maintenance for our parcel/postal and warehouse customers in North America. Our Services department provides the full range of services such as Service Implementation, Contract/Project Management, Process Engineering, Inspections & Maintenance and a 24/7 Service Desk organization.


    Responsibilities include but are not limited to:

    • Prepare and execute service calls, Emergency Maintenance and Corrective Maintenance
    • Report service calls internally and to customer
    • Advise and execute optimization of (sub) systems
    • Coordinate Support Efforts with remote support services
    • Analyze system performance (and the operator influence)
    • Monitor system
    • Propose improvements for the quality of the service process
    • Develop service supporting tools and means
    • Perform Preventive Maintenance & follow-up CM work orders
    • System troubleshooting
    • Research and Request spare Parts as required
    • Housekeeping
    • Perform Inventory Counts
    • Assist Operations as required
    • Complete CMMS Service Reports, Parts Usage and Warranty Records
    • Exercise safe working practice at all times
    • Other duties as assigned by management


    Basic Qualifications:
    • Minimum of five to seven years material handling experience with experience with troubleshooting mechanical, electrical and controls (PLC, PC) systems

    • Must have a valid drivers' license and clean driving record

    • Experience with conveyors, robotics, and automated systems

    • 5S Experience

    • Willing to travel domestically less than 20%

    • MUST be able to work independently

    • MUST have a high level of technical experience (Office 365, Skype for Business, Video Conferencing)

    • MUST be customer focused and have a high level of customer service


    Preferred Qualifications: 

    • 10 or more years of material handling experience

    • Siemens, Allen Bradley and/or ASI system knowledge

    • Continuous Improvement experience


    • Efficient computer skills (Word, Excel, Maximo)

    • Knowledge in communication systems (Profi-Bus, Profi-Net, CAN-BUS)

    • Self-starter and pro-active

    • Detail oriented and stress resistant

    • Good verbal and written communication skills

    • Customer oriented

    • Innovative and self-assured

    • Decision making ability

    • Flexible


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