Vanderlande North America

  • Field Service Engineer

    Job ID
    2018-3470
    Category
    Engineering
  • Overview

    Vanderlande  is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 4,300 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1.2 billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions. We are currently looking for a Field Service Engineer to join our team in our Marietta, GA office.

     

     

    Responsibilities

    Responsibilities: 

    • Perform testing on our product line
    • Travel  to our field operations
    • Install, support, diagnose, repair and upgrade hardware or software
    • Investigate root cause failure for products in the field and proceed with troubleshooting
    • Unscheduled corrective maintenance
    • Scheduled preventative maintenance
    • Daily cleaning of equipment
    • Provide technical support for customers, owners, government agencies and integrators
    • Document interventions and resolutions for future reference, and proceed to debrief meetings
    • Cooperate with your manager in the establishment of policies and procedures related to Field Support
    • All other tasks that may be required by our operations

     

     

    Qualifications

    Required Education and Experience:

    • Technical  degree in electro-mechanical service or computer science, or equivalent
    • Min 5 years experience in IT QA and/or Electro-Mechanical Field Support
    • General PLC programming or troubleshooting certification
    • Impeccable English (asset: ease with other languages)
    • Close attention to detail
    • Dynamism, initiative, resourcefulness and versatility
    • Qualified to receive TSA SIDA security clearance badging

    Preferred Qualifications:

    • Experience  in Linux or Unix environment
    • Experience in Siemens TIA Portal PLC software

    Knowledge-Skills-Abilities (Competencies):

    • Ability to identify and troubleshoot problems in a quick and effective manner
    • Client-oriented personality, with good relationship skills

    Supervisory Responsibility:

    • This position has no supervisory responsibilities

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