Vanderlande North America

  • Site Based Field Service Engineer

    Job ID
  • Overview

    The Field Service Engineer is responsible for field support of Vanderlande’s automated airport passenger screening systems. This role is critical for supporting our hardware and software products deployed in airports which requires frequent and professional interaction with customers. This is a hands-on role which requires substantial mechanical/electrical/computer aptitude and the ability to learn quickly. This position sometimes requires travel to other installation sites or Vanderlande facilities for training and support. The position requires a SIDA (Security Identification Display Area) badge so a clean background check is necessary.


    Responsibilities and Tasks:


    • Maintain a safe work environment.
    • Work closely with team members and others to maintain the operation of the equipment.
    • Provide process and product improvement suggestions, including sharing and adopting best practices.
    • Install, support, diagnose, repair and upgrade hardware or software
    • Troubleshoot and investigate root cause of product failures and execute corrective action.
    • Perform unscheduled corrective maintenance, even if outside of scheduled work hours.
    • Perform scheduled preventative maintenance, including daily cleaning of equipment.
    • Provide technical support for customers, owners, government agencies and integrators
    • Document interventions and resolutions in the PLM log for future reference.
    • Cooperate with your manager in the establishment of policies and procedures related to Field Support
    • All other tasks that may be required by our operations


    Education and Experience:


    • Technical degree in electro-mechanical service, computer science, or similar.
    • Minimum of 2 years’ experience in IT and/or Electro-Mechanical Field Support, or demonstrated technical aptitude.
    • Experience in Maximo, Linux, Siemens S7/TIA Portal, Profinet and AS-i environment is preferred





    • Ability to identify and troubleshoot problems in a quick and effective manner
    • Ability to interpret engineering drawings and documentation.
    • Safe and effective use of hand tools, material handing devices and test equipment.
    • Demonstrate close attention to detail, dynamism, initiative, resourcefulness and versatility
    • Client-oriented personality, with good relationship skills


    Position Type, Expected Hours of Work, and Travel Requirements:


    • This is a full-time position. Daily hours are agreed with customer and manager. On call for emergency repairs. Availability evenings and weekends when required. Preventative Maintenance is typically completed at night to avoid passenger interaction.
    • Travel to other field operations as required, mainly in N America
    • Qualified to receive SIDA security clearance badging


    Work Environment and Physical Demands:


    The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. Lifts 50 pounds frequently, and up to 75 pounds occasionally. Carries 25 pounds frequently, and up to 50 pounds occasionally. While performing the duties of this job, the employee is typically working in an airport security checkpoint and is exposed to airborne dust particles, passenger belongings/trash, moving mechanical parts, electrical shock hazards, sharp metal edges, vibration, mechanical solvents, lubrications, and cleaning liquids. Noise level is generally moderate, but with an occasional loud environment. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.


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